The iSchool Institute: Faculty of Information, University of Toronto

“Improving Information Practitioners”

Registration policies


How to Register and Pay for Courses

Selecting Courses

We are currently upgrading our Registration System and will have online payment and registration restored shortly. In the mean time if you would like to register for a course, or would like more information abouta course please contact the iSchool Institute at or by phone at (416) 978-7111.

  • OLA Members: If you are an Ontario Library Association member you are eligible for a 12% refund upon completion of your course. Register as per above applicable instructions. To receive your refund, email your OLA membership number to
  • SLA Members: If you are an Special Library Association member you are eligible for a 11% discount. Please follow the register instructions from the SLA page.
  • Paying For Courses

    The final step is to pay for the course or courses you have selected. You have three payment options:

    • by Fax
    • by Mail

    If you opt to pay by Fax, you'll be taken to a screen with a registration form. Enter the appropriate credit card information, print the form and fax it into The iSchool Institute. Our system will generate an email to you, stating that you have selected a course and informing you that your registration will not be processed until your payment is received. When your fax is received, we will confirm your registration.

    If you opt to pay by Mail, you'll be taken to a screen with a registration form. Check whether you are paying by cheque or money order, print the form and mail it into The iSchool Institute together with your cheque or money order. Our system will generate an email to you, stating that you have selected a course and informing you that your registration will not be processed until your payment is received. When your cheque or money order is received, we will confirm your registration.

    Please note that if you decide to pay by fax or mail, your registration will NOT be confirmed until your payment is received. Our instruction methods make it necessary to limit the number of registrants in our courses and spots are allocated on a first come first serve basis. To guarantee your place, we suggest you use the secure web payment option.


    As professional development programs, courses are tax exempt. (this includes HST). The cost of printed handouts and refreshments for full-day courses is included in the listed fee. Text books, where used, are not covered in the fee.

    Payments for U.S. and Foreign Registrants

    Students have the option of paying in either Canadian or U.S. dollars. Individuals registering and paying via the Internet may pay in either currency. Those who wish to pay by cheque or money order can do so in Canadian or US funds. Please make cheque or money order payable to: University of Toronto, Faculty of Information, The iSchool Institute.

    Official University Receipt

    The official University receipt will be issued at the beginning of the class for courses held on campus. For web courses and Ottawa courses, receipts will be mailed at the end of the course. Fees over $100 are deductible from your personal income tax.


    Registration will be confirmed by email, by fax, or by phone when payment is received. Registration enquiries may be sent to The iSchool Institute. Email: or phone: 416-978-7111.

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    Closures & Cancellations

    Holiday Closures

    Classes are not held on statutory holidays. The iSchool Institute policy is to not hold classes on the Saturday or Sunday preceding a statutory holiday. The following holidays are observed by the University:

    Canada Day Monday, July 01, 2013
    Civic Holiday Monday, August 05, 2013
    Labour Day Monday, September 02, 2013
    Thanksgiving Monday, October 14, 2013
    Christmas/New Year   Monday, December 23, 2013 - Friday, January 3, 2014
    Family Day Monday, February 17, 2014
    Good Friday Friday, April 18, 2014
    Victoria Day Monday, May 19, 2014

    Cancelled Courses

    Should a course attract an insufficient number of registrants one week prior to its scheduled date, it will be cancelled. Registrants will be notified and funds will be transfered to the re-scheduled date for the course. Full refund may be issued if requested by student.

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    Refreshment breaks are provided during morning registration and during mid-morning and mid-afternoon. The iSchool Institute regrets that it is unable to provide special meals for those with dietary restrictions.

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    Grading Practices

    Students in non-certificate courses are not formally evaluated. Students in certificate programs are evaluated in a variety of ways including graded assignments, class presentations, and/or final exams. Students working toward a certificate must complete and submit all assignments. This includes participation in required Chat Session for web courses to receive a grade. The iSchool Institute uses two grading schemes. The letter grade scheme is the more common. It is used in the information technology and records management certificate programs. The Pass/Pass with Distinction scheme is used primarily in the Certificate Programs Enterprises.

    A+ 90-100
    A 85 - 89
    A- 80 - 84
    B+ 77 - 79
    B 73 - 76
    B- 70 - 72
    C+ 67 - 69
    C 63 - 66
    C- 60 - 62
    D+ 57 - 59
    D 53 - 56
    D- 50 - 52
    Fail   0 - 49
    Pass with distinction   80 - 100
    Pass50 - 79
    Fail0 - 49

    Achievement Report

    Transcripts are available as follows:

    • Duplicate 1 to 3 copies: $13 plus HST
    • Additional copies (each): $5 plus HST
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    Incomplete Courses & Withdrawls


    On occasion, students may be unable to complete the requirements for a course in the normal time frame because of illness or other sound reasons. Provided the student receives an extension from the The iSchool Institute and the course instructor, a temporary incomplete (INC) is placed on the student's record for up to 6 months. During this period, if the student completes the course requirements, the INC is replaced with a final grade. If, however, the student does not complete the course requirements, the INC remains permanently or until the student retakes the course at full fee.

    Withdrawing from a Course

    • Before a course has started: The course fee (less $50) will be refunded provided we receive at least 6 business days notice prior to the start of the course. The course fee (less $60) will be refunded if we receive less than 6 business days notice.
    • Once a course has started: (for courses lasting more than one session). Students who withdraw after the first session of a course and before the second session will be assessed the pro-rated value of the session attended. The remainder of the fee will be refunded less a $60 administrative charge. There will be no refund for students who withdraw after this point. Non-attendance does not constitute withdrawal. Processing of refund cheques by the University requires a few weeks.


    Some iSchool Institute courses are offered more than once per year and, on occasion, a student may wish to switch his or her registration to a later section. If a deferral is requested prior to the start date of the course, the student may defer without financial penalty. Once a course starts, students will be charged a $60 administrative fee. Students may only defer the course before the second session. After that point, no deferrals are permitted. While The iSchool Institute attempts to run every course advertised, it is sometimes necessary to cancel a section of a course. Students who ask for a deferral once a course has started must assume this risk.


    Students who register for a course but do not attend will not be refunded the fee. Students registered in certificate programs must attend 75% of the classes to be eligible for the certificate.

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    Course Requests

    Do You See the Course You Want But Not the Date?

    The iSchool Institute courses are very responsive to public demand. If a course gets filled up and there is further demand, we will try our best to schedule a repeat of it later on. So, if you see a course you want but the date has already passed or you can't make the date listed, don't give up! Check out our website or give us a call. You might still be in luck.

    Looking for a Specific Course But Don't See it Here?

    We're always looking for good ideas for courses. If you are interested in a specific topic, the chances are others share your interest. The iSchool Institute is market-driven. Let us know what you need and we'll do our best to oblige.